Dear Customer,

In these unprecedented times, as we join forces across the world to battle the pandemic together, we wish you and your loved ones a safe, secure and healthy time ahead.

We understand your apprehensions and are sensitive about the impact the pandemic is already having on all our lives.
We wish to draw your attention to the recent RBI circular, RBI/201920/186 DOR.No.BP.BC.47/21.04.048/2019-20 of March 27, 2020, permitting a three-month moratorium on all loan instalments falling due between March 1, 2020, and May 31, 2020.

As per the circular –

For Working Capital /Line of Credit with ABFL, the interest due from March 1, 2020, to May 31, 2020, will be deferred and will become payable at the end of three months i.e.1st June 2020. If the interest for March has been serviced, then the Moratorium will be offered for interest payable in April and May 2020.

For Term Loans with ABFL, the instalments payable from March 1, 2020, to May 31, 2020, the interest during the moratorium period will be accrued at the contractual rate for the principal amount outstanding before the moratorium scheme has been availed. The interest accrued during the period will be added to the principal outstanding and recovered over the period of the remaining tenor (either by way of increasing the EMI or by increasing the tenor*).

In case your account has been classified as NPA or you have any prior overdues, please clear them to avoid penal charges. This moratorium scheme is available only for dues falling between March 1, 2020, to May 31, 2020 (both days included) and all past dues are therefore payable.

Further, the above rescheduling of payments including interest will not qualify as default for the purpose of reporting it to Credit Information Companies (CICs).

We would recommend that you avail this moratorium only if there is an absolute inability in debt servicing, owing to the disruptions brought about by the COVID-19 pandemic.

If you would still prefer to avail the moratorium, please SMS ‘ABFLOPT to 567679 today from your registered mobile number. If we do not hear from you, we shall assume that you would prefer continuing with your current schedule and shall proceed accordingly.

Please feel free to write to us at from your registered email ID or contact your Relationship Manager.
Assuring you of our best services always.

Warm Regards
Aditya Birla Finance Ltd

Disclaimer - T & C apply and will be at the sole discretion of Aditya Birla Finance Ltd


  1. Is the Moratorium applicable for all loans?
    ABFL would be extending moratorium to all its customers as per the latest advice by the Reserve bank of India. Only NPA customers will not be extended the benefit of Moratorium.
  2. Does it mean that my EMI for the next 3 months is waived off? Will I get an interest waiver for 3 months of moratorium?
    The RBI advisory does not mandate an interest waiver and is only a deferment of the payment. Hence, interest will be accrued at the contractual rate of the loan for the principal amount outstanding before the moratorium scheme being availed. The interest accrued during the period will be added to the principal outstanding and leading to an increase in EMI/ Tenor, at the sole discretion of ABFL
  3. If I have availed my loan in March, can I still avail moratorium?
    Yes you are eligible for moratorium for the instalments payable in April and May 2020.  
  4. How do I avail the Moratorium benefit?
    Please SMS ABFLOPT to 567679  from your registered mobile number before 1st of April 2020.
  5. I don’t want a moratorium on my EMIs? Can I continue to pay every month?
    Yes, you may continue to pay your EMI and T&Cs of your loan will remain the same. If you have received any SMS/email from us for opting for moratorium, kindly ignore it.
  6. I have a NACH registration? Does that mean you will not present my EMI?
    If you have opted for moratorium and have been approved by ABFL, the EMIs will not be presented. Else, it continues are per schedule.
  7. If I don’t opt for moratorium and then default on my payments, will you apply penalty on those EMI amount?
    Yes, T&Cs of your loan continue to remain the same.
  8. After the 3 months moratorium, interest calculations remain the same or its different?
    Interest accrued during the period will be added to the principal outstanding and recovered over the period of the remaining tenor. The interest would be calculated on the principal amount outstanding during this moratorium.
  9. I have already defaulted on my last few EMIs, does that mean I will be given relaxation on them as well?
    No, you will have to regularize your payment and will be charged penalty on previous EMIs defaulted. Moratorium if opted for, will be applicable on EMIs for March, April & May 2020.
  10. What if I have already paid my March 2020 EMI?
    If you have paid your March 2020 EMI, it would be posted to your account like all other months.  You may avail moratorium for rest of the months. .
  11. My loan was disbursed in March 2020 and my first EMI is due in April 2020. Can I still avail the moratorium benefit?
    Yes, you may avail moratorium for the said period.
  12. I defaulted on my EMI for March 2020 and have not opted for moratorium, will you still charge me penalty?
    Only If the consent for moratorium is given then the penalty will not be levied.
  13. Will it be reported in my CIBIL? How would the moratorium appear in my CIBIL report and does it have an impact on my scores?
    No, Moratorium period will not be reported to CIBIL.
  14. Will these moratorium months will be counted in lock in period or not?
    No, they will not be counted in lock in period
  15. Is moratorium applicable to Line of Credit Loans too?
    Yes, Line of Credit loans where interest is payable by the customers; qualify for moratorium. The interest payable across March, April, May 2020 will be payable in June 2020.

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