We have put together an extensive list of questions to help you find the answers to your queries before you feel the need to reach out to us. While we are always available, these answers will help you get a resolution faster.
Answer: Write to us with the disbursement related communication and your contact number at care.finance@adityabirlacapital.com We will investigate and respond back to you.
Answer: The mismatch can be due to the processing fee or any insurance related deduction. In case the mismatch is not reconciled then you can write to us on care.finance@adityabirlacapital.com with all the loan details available with you.
Answer: You can login to any of our digital channels and access your basic loan related information. All you need to do is validate with either your PAN card, registered mobile number or email address. Click on the below channels to access your loan information right away.
Answer: Below documents are sent once your loan is disbursed -
Answer: You can view your EMI amount in your statement, welcome letter and repayment schedule.
Click on the below channels to access your loan information.
Answer:It is on 5th of every month.
Answer: You will receive a SMS notification on your registered mobile number from ABFL once your EMI is cleared. You can also refer to your latest Statement of Account or Repayment Schedule of your loan account to know the EMI clearance status.
Answer: EMI amount collected can be less if there is an excess amount to be refunded to you. The EMI amount collected cannot be more than the actual amount unless it is agreed with you.
Answer: No. There is no provision to change the EMI due date
Answer: The reason for bounce is mentioned in SMS notification sent to your registered mobile number. It is also mentioned in your Statement of Accounts.
Answer: You can pay Overdue EMI Amount via below link.
To make the online payment for overdue please follow the below step:
Option 1 | Option 2 |
---|---|
To make the payment through Whatsapp please follow the below step:
|
![]() |
Answer: To change the bank account from which your EMI is debited, you need to send the below documents to us from your registered email address at care.finance@adityabirlacapital.com
We will review and confirm whether we can change the EMI debit to the new bank. If the change is approved then you need to:
Answer:
https://www.npci.org.in/what-we-do/nach/live-members/live-banks
https://www.npci.org.in/PDF/nach/live-members-e-mandates/Live-Banks-in-API-E-Mandate.pdf
Answer: Your bank will inform you about the same. In case you have not received any communication, please contact your bank. You will receive SMS notification on your registered mobile number from ABFL as well.
Answer: We will send you an email confirmation once you provide the UTR number and the purpose of payment from your registered email address at care.finance@adityabirlacapital.com .
Answer: Click here to know about all types of charges that can be levied on your account.
Answer: The processing fees are non-refundable.
Answer: Click here to download the form to change your email address, mobile number or correspondence address.
Answer: You need to submit the below documents from your registered email address to care.finance@adityabirlacapital.com
Answer: Share the CIBIL report downloaded from CIBIL website in PDF format along with the reason for dispute from your registered email address to care.finance@adityabirlacapital.com
We will check and respond. Note that the credit bureau update will happen only in the next month.
Answer: You can login to any of our digital channels and access your Service request related information.
All you need to do is validate with either your PAN card, registered mobile number or email address.
Click on the below channels to access your loan information right away.
Answer: Part payment can be done only via own funds. Balance Transfer Cheques or DD are not allowed. You can initiate a part payment only if your loan is not in Lock in Period.
Please follow the steps as below -
Answer: You can foreclose your loan only if it is not in the lock in period.
Answer: Yes, the authorized representative should carry an authority letter signed by all borrowers on the letter head along with his/her identification documents for this request.
Answer: No, SPDC (Security Post Dated Cheque) and PDC (Post-dated cheques) are destroyed once the loan is closed.