Management Team

Ankur Kapoor - Head – Operations  & Customer Service

Ankur Kapoor

Head – Operations & Customer Service

Ankur Kapoor is the Head - Operations and Customer Service at Aditya Birla Finance limited. He has more than two decades of work experience in different geographies across Asia Pacific, Middle East and Africa and has worked in Banking, Financial Services, Manufacturing and Real Estate. Ankur has garnered experience with GE Capital, Standard Chartered, Barclays and LG electronics.
Ankur has an extensive experience in setting up operational processes grounds up, driving automation, new age technologies, digitization, captive shared services, contact centers, distribution management, programme management, customer experience, omni channel management, service delivery, credit administration and collections. He is a mechanical engineer and certified Master Black Belt in lean Six Sigma and has led large organization wide transformations and change programs in the past.
Ankur will play a key role in leading the Operations, Credit administration, Customer experience and service delivery through use of new age technology and digitization across ABFL, enabling it to have robust processes and helping take the company to greater heights.

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